Welcome to Loktec Limited’s (“Loktec Limited”) privacy policy. Loktec Limited respects your privacy and is committed to protecting your personal data. This privacy policy informs you how we collect and process your personal data when you visit our website or interact with us. It also outlines your privacy rights and how the law protects you. Please use the Glossary at the end to understand the meaning of some of the terms used in this privacy policy.

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1. Important Information and Who We Are

Purpose of this Privacy Policy

This policy provides details on how Loktec Limited collects and processes personal data, including data provided when signing up for newsletters, purchasing products or services, or participating in competitions.

This website is not intended for children, and we do not knowingly collect data relating to children.

This policy supplements other privacy notices we may provide on specific occasions and does not override them.

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Controller

Loktec Limited is the controller responsible for your personal data (referred to as "company," in this privacy policy).

We have appointed a Privacy Manager responsible for overseeing questions related to this policy. For inquiries, including exercising legal rights, contact our Privacy Manager using the details below.

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Contact Details

• Legal Entity Name: Loktec Limited

• Privacy Manager: Gordon Fischer

• Email Address: compliance@loktec.co.uk

• Postal Address: Unit 17, The Sidings, Station Road, Guiseley, Leeds, LS208BX

• Telephone Number: 0113 323 5700

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK data protection authority (www.ico.org.uk). However, we appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.

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Changes to the Privacy Policy

This version was updated on 28022025. Previous versions can be requested from us.

It is essential that the personal data we hold is accurate and current. Please inform us of any changes during your relationship with us.

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Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect data about you. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policies of any external websites you visit.

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2. The Data We Collect About You

Personal data means any information that identifies an individual. It does not include anonymous data.

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We may collect, use, store, and transfer different types of personal data, including:

• Identity Data: Name, title, date of birth, and gender.

• Contact Data: Billing address, delivery address, email, and telephone numbers.

• Financial Data: Bank account and payment card details.

• Transaction Data: Details about payments and purchases.

• Technical Data: IP address, browser type and version, time zone, location, and other technology-related details.

• Profile Data: Purchase history, preferences, feedback, and survey responses.

• Usage Data: Information on how you use our website, products, and services.

• Marketing and Communications Data: Preferences for receiving marketing and communication preferences.

 

We may also collect Aggregated Data, which does not directly identify you (e.g., statistical or demographic data). If we combine this with your personal data, we treat it as personal data.

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We do not collect Special Categories of Personal Data such as race, religious beliefs, health data, or criminal records.

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If You Fail to Provide Personal Data

If we require personal data to perform a contract with you and you fail to provide it, we may not be able to fulfill our obligations (e.g., providing services or processing payments). We will notify you if this is the case.

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3. How Your Personal Data is Collected

We use various methods to collect data, including:

• Direct interactions: When you fill out forms, communicate via email, phone, or post, or purchase products/services.

• Automated technologies: As you interact with our website, we collect data via cookies and other tracking technologies. Please see our Cookie Statement for details.

• Third parties or publicly available sources: We may receive personal data from:

o Analytics providers such as Google (based outside the UK/EU).

o Identity and Contact Data from publicly available sources such as Companies House.

o Resellers and subcontractors providing services on our behalf.

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4. How We Use Your Personal Data We will only use your personal data when legally permitted, including:

• To perform contracts we are about to enter or have entered with you.

• Where it is necessary for legitimate interests, provided your rights do not override those interests.

• To comply with legal or regulatory obligations. We do not rely on consent as a legal basis for processing personal data except for direct marketing via email or SMS. You can withdraw consent at any time.

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Marketing & Opting Out

We may use your data to determine what products/services may interest you. You may receive marketing communications if you

have requested information, purchased products, or participated in promotions.

• Third-party marketing: We will obtain your opt-in consent before sharing your data with third parties for marketing purposes.

• Opt-out: You can opt out of marketing messages at any time by following the links in emails or contacting us directly.

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5. Data Security

We implement security measures to prevent personal data from being lost, used, or accessed without authorization. We also limit access to employees, agents, and contractors who require it for business purposes.

We have procedures in place to deal with data breaches and will notify you and regulators when required.

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6. Data Retention

We retain personal data only as long as necessary for business and legal purposes. Retention periods include:

• Customers: Data is retained for up to one year after the last warranty period expires.

• Recruitment: Unsuccessful applicants' data is kept for up to two years.

• Tax and legal requirements: We retain basic customer data for six years after ceasing services. You may request deletion of your data where legally applicable.

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7. Your Legal Rights

You have rights under data protection laws, including:

• Requesting access, correction, or deletion of your personal data.

• Objecting to processing based on legitimate interests.

• Restricting processing or requesting data transfer.

• Withdrawing consent at any time (where applicable). We typically respond within one month but may take longer for complex requests.

 

For full details on your rights, see the Glossary below.

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8. Glossary

• Legitimate Interest: Business interests in providing services while balancing your rights.

• Performance of Contract: Processing data required for contractual obligations.

• External Third Parties:

o IT service providers.

o Professional advisors (lawyers, auditors, insurers, etc.).

o Government authorities such as HMRC.

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For further inquiries, contact compliance@loktec.co.uk

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This privacy policy was last updated on [28-02-2025].

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